Warning - don’t buy a bike from Geomoto
*** Update… George at Geomoto contacted me a week after and we worked it out, they’ve put on a new disc and break pads for me at no cost and everythings good so far. Nice one Geomoto, my faith is restored. ***
This may be a bit off topic but just wanted to put his out there to warn others in the North London area thinking of buying a motorbike or scooter to stear well clear of a shop called Geomoto in Finchley. After buying 3 bikes from them and spending untold in servicing over the years I’ve just received such appaling customer service that I’ll never be using them again.
I dropped my bike in for a full service last October asking them to fix everything they could find wrong with it, and it cost a fair few quid. Ever since I got it back there’s been a nasty metal on metal sound from the front wheel that I’d *never ever* heard before, although I forgot all about it as the bikes been sitting unridden from November till last week. Another machanic took a look a few days ago and told me the front pad had been wearing through the disc and they would both need replacing at a cost of several hundred pounds. So I went back to Geomoto today to find out what they were willing to do to put right a problem that was obviously either caused by them in the service, or a result of them not doing a proper service and changint the pads (I have no idea which as I’m no mechanic). Their answer… nothing, I’d have to pay for it all to be fixed?! Well I’m afraid that’s just not good enough, I’m not the type to have an argument in the shop but I hope this post and the money they will be loosing from all my future purchases somwhere else hurts them in some small way.
Customer service is not an option, and if you don’t get it the best thing you can do is vote with your feet and let everyone else know how you feel.
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To hopefully help others find this post through Google I’m just reiterating that I’m talking about the Geomoto bike shop in Finchley, North London, N3 1JL. They also sell Vespa, Piaggio & Motorbikes. PLEASE DON’T SHOP THERE!!!